Terms and Conditions

Website: Chilika360.com
Effective Date: 17 October 2026
Last Updated: 17 October 2026

Welcome to Chilika360.com. These Terms and Conditions govern your access to and use of our website, content, tourism information, and any tour-related services or booking facilities offered through the website.

By accessing or using Chilika360.com, you agree to these Terms and Conditions. If you do not agree, please discontinue using the website.

1. About Chilika360.com

Chilika360.com provides information and resources related to Chilika Lake, Odisha, including birdwatching, wildlife, nature, tourism, local attractions, travel guides, and boat tour experiences.

Depending on the services offered, the website may also facilitate enquiries or bookings for tours and related travel activities.

For the purposes of these Terms, “we,” “our,” and “us” refer to the operator of Chilika360.com. “You” and “your” refer to visitors, users, and customers of the website.

2. Acceptance of Terms

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.

• You will use the website only for lawful purposes.

• You will provide accurate information when submitting an enquiry or booking request.

• You will comply with these Terms and all applicable laws and regulations.

Additional terms may apply to specific tours, bookings, or services. Where applicable, those terms will be provided before you confirm your booking.

3. Website Content and Accuracy

We aim to provide useful and accurate information about Chilika Lake, its wildlife, birdwatching destinations, boat tours, attractions, and travel arrangements.

However, information published on the website may change due to weather conditions, seasonal variations, local regulations, government instructions, operational changes, or other circumstances.

We do not guarantee that every piece of information will always be complete, current, or error-free. Please confirm important travel details with us or the relevant service provider before making arrangements.

4. Tour Enquiries and Bookings

Users may contact us to enquire about available tours, itineraries, prices, boat trips, birdwatching experiences, and other travel-related services.

• A booking enquiry does not automatically constitute a confirmed reservation.

• A booking is confirmed only after the applicable confirmation process has been completed and confirmation has been communicated to you.

• Tour availability, prices, schedules, inclusions, and meeting points may vary.

• You must review the tour details, inclusions, exclusions, and applicable cancellation conditions before confirming a booking.

• Any special requirements should be communicated in advance and are subject to availability and confirmation.

If a service is provided by an independent operator or third-party provider, the applicable service terms will also apply.

5. Prices and Payments

Prices displayed on Chilika360.com may be changed from time to time.

Where a tour or service is offered for payment, the applicable price, currency, payment method, taxes, and additional charges will be communicated or displayed before the booking is finalised, as applicable.

You agree to pay the amount confirmed for your booking using an accepted payment method.

If an obvious pricing or technical error occurs, we reserve the right to contact you to clarify the correct price before confirming the booking. Any cancellation or refund arising from such an error will be handled in accordance with applicable law and the agreed booking terms.

Third-party payment providers may apply their own terms, processing rules, and security procedures. We do not control their independent systems.

6. Cancellation, Rescheduling and Refunds

Cancellation and refund eligibility depends on the specific tour or service booked and the cancellation policy communicated at the time of booking.

• Customers should contact us as early as possible if they need to cancel or reschedule.

• Rescheduling requests are subject to availability and confirmation.

• Refunds, where applicable, will be processed according to the disclosed booking policy and applicable law.

• Processing times may depend on the payment provider and banking institution.

• If a tour is cancelled or materially changed by us or the relevant service provider, available alternatives or refunds will be handled in accordance with the agreed booking terms and applicable law.

Weather conditions, lake conditions, safety concerns, government restrictions, and other operational circumstances may require changes to an itinerary. We will make reasonable efforts to communicate significant changes and discuss suitable alternatives where possible.

No provision in these Terms excludes a refund or other remedy where it is required by applicable law.

7. Weather, Wildlife and Nature Experiences

Chilika Lake is a natural environment. Wildlife sightings, including Irrawaddy dolphin sightings and migratory bird sightings, cannot be guaranteed.

Tour routes, duration, wildlife activity, bird availability, and access to particular areas may vary according to season, weather, water levels, local restrictions, and environmental conditions.

We do not promise a specific wildlife sighting or a particular natural event unless expressly stated as a confirmed part of the service.

Visitors must follow applicable wildlife protection rules, conservation instructions, and directions issued by authorised personnel.

8. Safety and Visitor Responsibilities

Visitors participating in boat trips, birdwatching, wildlife excursions, or other outdoor activities must act responsibly.

You agree to:

• Follow the safety instructions of the boat operator, guide, naturalist, and authorised personnel.

• Wear life jackets and other required safety equipment when instructed or required.

• Avoid standing, leaning, or moving unsafely on boats.

• Avoid disturbing, feeding, chasing, or harming wildlife.

• Avoid littering or damaging the natural environment.

• Disclose relevant accessibility requirements or special assistance needs before booking.

Children must be supervised by their parent or responsible adult. Participation may be restricted where a service provider reasonably considers an activity unsafe.

Nothing in these Terms waives rights or responsibilities that cannot legally be excluded.

9. Third-Party Services and External Links

Our website may contain links to external websites or information about third-party services, including accommodation providers, transport operators, boat operators, guides, payment processors, and tourism organisations.

These external services may be governed by separate terms and privacy policies.

We are not responsible for the content, availability, security, or independent business practices of external websites. Where a third party directly provides a service, its applicable terms and responsibilities will need to be considered alongside your booking confirmation and applicable law.

We encourage you to verify important details before making a payment or relying on third-party information.

10. Intellectual Property Rights

Unless otherwise stated, website text, original articles, graphics, logos, design elements, photographs, and other original materials published on Chilika360.com are owned by us or used with permission or an appropriate licence.

You may access and use website content for personal, non-commercial purposes.

Without prior permission from the relevant rights holder, you may not:

• Copy or republish substantial website content for commercial use.

• Sell, redistribute, or reproduce our original materials.

• Modify or commercially exploit our branding, logos, or protected content.

• Use our materials in a way that infringes intellectual property rights.

Third-party trademarks, photographs, and materials remain the property of their respective owners.

11. Acceptable Use

You must not use Chilika360.com to:

• Violate any applicable law or regulation.

• Submit false, misleading, fraudulent, or unauthorised booking information.

• Attempt to gain unauthorised access to the website or its systems.

• Upload malicious code or interfere with website security.

• Scrape, copy, or exploit website content in a manner that violates applicable law or our rights.

• Harass others, distribute unlawful material, or misuse contact forms.

We may restrict access to the website where reasonably necessary to protect our users, systems, content, or legitimate interests, subject to applicable law.

12. Privacy and Personal Information

When you submit an enquiry or booking request, we may collect information such as your name, contact number, email address, travel preferences, and information required to process your request.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy on Chilika360.com to understand how information is collected, used, stored, and shared.

13. Website Availability and Disclaimer

We aim to keep Chilika360.com available and functioning properly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, security measures, or circumstances beyond our control.

Website information is provided for general informational purposes unless a specific service is expressly offered under a separate booking arrangement.

To the extent permitted by law, we disclaim warranties that are not expressly provided or legally required. Nothing in these Terms excludes any consumer rights, statutory guarantees, or other protections that cannot lawfully be excluded.

14. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising from the general use of this website or reliance on general informational content.

For tours and other booked services, responsibility will depend on the service provided, the applicable booking terms, the conduct of the relevant parties, and applicable law.

Nothing in these Terms limits liability for fraud, wilful misconduct, negligence, personal injury, consumer remedies, or any other liability to the extent such limitation is prohibited by law.

15. Indemnity

You agree to use the website lawfully and responsibly. To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly arising from your unlawful misuse of the website, infringement of third-party rights, or material breach of these Terms.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or where such an obligation is prohibited by law.

16. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our services, website features, business practices, or applicable legal requirements.

The revised version will be published on this page with an updated “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms to the extent recognised by applicable law. Changes to an existing booking will not override specific contractual rights or agreed booking conditions where applicable law provides otherwise.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent authorities, courts with appropriate jurisdiction in Odisha, India, may hear disputes arising from these Terms.

Nothing in this section restricts a consumer’s statutory right to seek remedies before a competent consumer commission or other legally authorised forum.

18. Grievances and Contact Information

If you have questions, concerns, or complaints relating to Chilika360.com, its website content, or a booking request, please contact us using the contact details published on our website.

Website: https://chilika360.com
Email: [Insert your official contact email]
Phone/WhatsApp: [Insert your official contact number]
Business Address: [Insert your business address, including city, district, Odisha, India]

We will make reasonable efforts to review and respond to enquiries and complaints within an appropriate period and in accordance with applicable legal requirements.

If a statutory grievance officer or other designated contact is required for your business, publish the relevant person’s name and contact details here.

19. Severability

If any provision of these Terms is held invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law.

20. Entire Agreement

These Terms, together with the Privacy Policy and any applicable booking-specific terms communicated to you, govern your use of Chilika360.com and the relevant services.

Where a specific booking confirmation contains additional service conditions, those conditions should be read together with these Terms. Mandatory legal rights will prevail over any inconsistent provision.

Thank you for visiting Chilika360.com.

Explore Chilika Lake responsibly, respect its wildlife, and help preserve its natural beauty for future generations.