Privacy Policy

Website: Chilika360.com
Last Updated: 14 October 2026

At Chilika360.com (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, or book our travel and tourism services.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you submit a booking request, contact form, or other inquiry, we may collect:

• Full name

• Email address

• Mobile number, including country code

• Number of adults and children

• Preferred travel date

• Tour, destination, or service preferences

• Pickup location and other travel details you voluntarily provide

• Booking reference and payment status

Please do not submit sensitive personal information unless it is necessary for your booking and specifically requested.

B. Payment Information

If you make an online payment, your transaction may be processed through a third-party payment gateway. We may receive transaction references, payment status, and related booking information.

We do not intend to store your complete card number, CVV, UPI PIN, banking password, or other confidential payment credentials on our website.

C. Technical Information

When you visit Chilika360.com, certain technical information may be collected automatically, including:

• IP address

• Browser and device type

• Operating system

• Pages visited and time spent on the website

• Referring website or source

• Cookies and similar technologies

This information helps us maintain website security, understand visitor activity, and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and manage tour bookings and inquiries.

• Contact you regarding booking confirmations, payments, pickup arrangements, and itinerary changes.

• Arrange boat tours, dolphin-watching trips, birdwatching experiences, transportation, and other requested services.

• Respond to questions and provide customer support.

• Send booking-related emails, messages, or WhatsApp communications.

• Process refunds, cancellations, and customer complaints.

• Improve website performance, customer experience, and service quality.

• Detect fraud, prevent misuse, and maintain website security.

• Meet applicable legal, tax, accounting, and regulatory requirements.

• Send promotional communications where permitted and, where required, with your consent.

We will use your information for purposes reasonably connected to the reasons it was collected, subject to applicable law.

3. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with the following parties when necessary:

Tour and transport providers: Boat operators, drivers, guides, naturalists, and other service providers involved in fulfilling your booking.

Payment gateways: Payment service providers that process online transactions and help prevent fraud.

Website and technology providers: Our hosting provider, email services, website plugins, form services, analytics providers, and technical support providers, where applicable.

Communication platforms: WhatsApp or other messaging and communication services when used to respond to your inquiries or manage your bookings.

Legal and regulatory authorities: Where disclosure is required by law, a valid legal process, or a legitimate need to protect our rights and the safety of others.

We aim to share only the information reasonably necessary for the relevant purpose.

4. Cookies and Tracking Technologies

Chilika360.com may use cookies and similar technologies to:

• Keep the website functioning properly.

• Remember user preferences and booking-related information.

• Support website security and performance.

• Understand visitor traffic and usage patterns.

• Support advertising and marketing services, if enabled.

Third-party services, including analytics or advertising providers, may use their own cookies or tracking technologies subject to their respective policies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including booking or checkout features.

Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

5. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services for payments, maps, social media, messaging, or other functions.

These services operate under their own privacy policies and terms. Chilika360.com does not control the privacy practices of independent third parties.

We encourage you to review their privacy policies before providing personal information directly to them.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

If a personal data breach occurs, we will take appropriate steps as required by applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Managing bookings and providing requested services.

• Maintaining customer service and transaction records.

• Handling refunds, disputes, and complaints.

• Meeting legal, tax, accounting, and regulatory obligations.

• Maintaining security and preventing fraud.

Retention periods depend on the type of information and the applicable legal requirements. When personal information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to lawful retention obligations.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we hold about you.

• Request correction or updating of inaccurate information.

• Request deletion of personal information that we no longer need to retain.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Raise a complaint or grievance regarding the handling of your personal information.

These rights may be subject to legal exceptions, including requirements to retain certain booking or financial records.

To make a privacy-related request, please contact us using the details provided in the Contact Us section below.

9. Children’s Privacy

Our website and travel services are intended to be used by adults making travel arrangements. Parents or guardians may provide necessary information when booking a tour that includes children.

We do not knowingly collect children’s personal information directly for independent use without an appropriate lawful basis or required parental or guardian involvement.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

10. International Visitors

Chilika360.com may receive inquiries and bookings from visitors outside India.

If you access our website from another country, your information may be processed in India or in other countries where our service providers operate, subject to applicable law.

Where required, we will take appropriate steps to ensure that international transfers of personal information are handled lawfully.

11. Marketing Communications

We may send promotional emails, messages, or offers about tours and travel experiences where permitted by law and, where required, with your consent.

You may opt out of promotional communications at any time by following the unsubscribe instructions, replying to the message where supported, or contacting us.

Opting out of marketing communications will not prevent us from sending essential messages concerning an existing booking, payment, or service request.

12. Legal Compliance

We aim to handle personal information in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions as they come into force.

Where applicable, we will comply with additional privacy requirements governing visitors or customers in other jurisdictions.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices, or legal requirements.

Any revised policy will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a privacy-related complaint, please contact us:

Website: https://chilika360.com
Email: support@chilika360.com

Please include sufficient details about your request so that we can identify the relevant booking or inquiry and respond appropriately.

By using Chilika360.com, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required for particular processing activities, we will obtain that consent separately as appropriate.